Student Experience

Information and Resources to boost your institution’s student experience for the semester.

Whether you’re teaching online, in-person or adopting a hybrid model this school year, having an exceptional student experience is a valuable part of a learner’s educational journey. Check out these informational tips and resources below to help your institution create educational value by hearing your students, knowing your students, and understanding your students.

Everyone learns and tests differently. Providing students with choices allows them to make a proctoring choice that is best for them along the continuum of price to convenience.

Does your institution provide multiple proctoring modalities for your students? With a solution like SmarterProctoring, your institution could offer multiple proctoring modalities to your learners such as:


  • Live Online Proctoring: A human proctor observes the testing session in real-time.
  • Automated Proctoring: Automated anomaly detection identifies testing irregularities.
  • Hybrid Virtual Proctoring: Institutions crafting online proctoring models by utilizing their human resources to serve as the virtual proctor assisted by our AI for anomaly detection.
  • Local Collegiate Testing Center Proctoring: Provided at a test center where the student is enrolled.
  • Remote Collegiate Testing Center Proctoring: Provided at a test center for another institution near the student.
  • Proctoring Professionals: Network of individuals that other schools may have approved (ie. human resource directions, pastors, school principals, etc.).
  • Instructor as a Proctor: Instructors may proctor exams for local students at dates/times determined by the instructor.

More Resources to Help You Listen to Your Students

Florida State College at Jacksonville: Proctoring Through a Pandemic – Providing Accommodation for All

Old Dominion University: Optimizing Efficiency, Creating Security, and Accommodating All Learners

Do you know your students? Are you aware of which ones are taking your exams, logging into the LMS, and completing the work? Facial recognition is often the dominant method of authenticating students, but multiple privacy and security concerns have been raised from using this method. 

One way institutions can know their students while still offering credibility, privacy, and security is through authenticating students through SmarterID’s typing biometrics. Accommodation, privacy, and credibility are obtained as schools can choose the most suitable security level.

Knowing your students through SmarterID’s Typing Biometrics reduces a student’s aggravation through the following ways:


  1.  It calms privacy concerns. Students are no longer having to hold up a government-issued ID or turn on their webcam.
  2. It increases accessibility: There’s no longer a factor for performance anxiety due to a webcam always being on.
  3. It solves technology problems. You no longer have to have a broadband internet connection or a webcam. The only thing students need to have is a keyboard.
  4. It eliminates bias: No longer is webcam lighting an issue when authenticating persons of color. Students with religious headwear are also not affected. A person’s physical appearance does not impact the authentication.

More Resources to Help Get to Know Your Students

On-Demand Webinar: Authenticating Students
Without Aggravation

Blog: The Importance of Authentic Assessment
During Online Courses

In order to provide your students with a high-quality student experience, it’s important to understand how to help your students succeed. However, with everything going on throughout the school year, it can be challenging to understand your students.

This challenge can be combated by measuring the following 8 factors on each student through SmarterMeasure:

Life Factors

Including understanding availability of time to study, availability of a dedicated place to study, support resources from family and friends, etc.

Individual Attributes

Including understanding their level of procrastination, time management, persistence, willigness to ask for help, academic attributes, etc.

Learning Styles

Determining whether they are visual, verbal, social, solitary, physical, aural, or logical learners.

Technical Competency

Determining their basic computer and internet skills like formatting an email, saving a file, etc.

Technical Knowledge

Understanding their familiarity with technology usage, their current understanding of certain technology, vocabulary, and their availability to. apersonal computer/high-speed Internet.

On-Screen Reading Rate and Recall

Understanding their ability to read on-screen at a steady speed while comprehending things like factual information, inferential information, and the main idea of the passage.

Typing Speed and Accuracy

Understanding their skill level when it comes to writing essays, short answers, or papers when typing.

LMS Competency

Understanding their current knowledge/usage of an LMS software.

Measuring these attributes will better assist your institution in understanding your students and allow you to provide them with the information and resources they need to succeed after accessing their current skill levels. Doing this helps to increase the overall student experience when each student is offered a tailored success plan that is specific to their attributes and skills.

More Resources to Help You Understand Your Students

Check out these case studies to see how these institutions measured their students to further success in their learning and an excellent student experience:

Vanderbilt University Medical Center – Center for Programs in Allied Health: Overcoming Obstacles – Setting Learners Up for Success

University of North Georgia: Providing Targeted Support for First-Time Online Undergraduate Students

Additional Resources for Boosting Your Institution’s Student Experience:

Check out these free resources to share with your colleagues and your students.

9 Ways to Become a Successful Online Learner:

Are your students prepared to be successful online learners this semester? Here are 9 tips and tricks you can share with your students to explain to them how they become successful online learners.

How to Stay Focused and Study for Your Online Classes:

Studying for an online course can be distracting, causing difficulties to stay focused and study effectively. With this resource, you’ll be provided with 6 tips on how to resolve this issue.

Create a Study Place Flyer Icon

How to Find and Create a Place to Study and Take Exams

Your students need an adequate place to study and take exams during online courses. This resource offers tips on how your students can find and create a place to study and take exams.

30+ Academic Continuity Resources

Does your institution have plans, tools, and training in place to avoid major disruptions? Download this guide with 30+ academic continuity resources to help your institution and your students prepare for future success.

Boosting Virtual Student Engagement – Learn from Award-Winning Programs

In this blog, you’ll learn from three award-winning institutions on how they implemented virtual student engagement programs that positively benefited their students.

What Students Should Expect from Their First Online Proctored Exam

Help prepare your students for their first online proctored exam by reading and sharing this blog. Learn what happens during a proctored exam, as well as 7 tips to being prepared when their online exam starts.

Work Smarter, Not Harder.

Looking for ways to utilize your federal funding dollars through identifying at-risk students, automating online proctoring to prompt academic integrity, and/or authenticating learners during online course work? Check out these products below to help you work smarter, not harder.

SmarterProctoring logo

Complete proctoring platform that manages and offers all types of proctoring modalities including automated and in-person.

SmarterID Logo

Uses typing biometric and facial recognition to verify student identity during coursework and exams.

SmarterMeasure logo

Learning Readiness Indicator assesses non-cognitive attributes and measures learner readiness for student success.

Make the smarter decision today and talk to us about building a positive experience with your students.

Contact Us Today