Frequently Asked Questions

All of your questions about online proctoring are answered here, including questions about security, how it works, how to set it up, and more. 

What is proctoring?

When an exam is “proctored,” it means that it is supervised by a neutral party (a proctor) who confirms the identity of the student and the surroundings of the environment in which the student is taking the exam. SmarterServices’ online proctoring services is called SmarterProctoring.

What is the difference between taking an exam in person and taking an online proctored exam?

Unlike face-to-face proctoring where students schedule an exam to be monitored by a proctor in-person, an online proctored exam allows students the flexibility to take their exam whenever and wherever it suits them best. There are two types of online proctoring: Live Virtual Proctoring and Automated Online Proctoring.

What is Live Virtual Proctoring?

With Live Virtual Proctoring, a human proctor will watch students via their webcam during the exam. Proctors can see both the students and their screens during the exam. The proctor is given the ability to stop the exam and make spot checks if they feel that any academic dishonesty is taking place. The session will typically be recorded for review by the instructor.

What is Automated Online Proctoring?

Automated proctoring is a remote exam monitoring system that uses advanced, secure, and reliable artificial intelligence (AI) to monitor and review students’ remotely proctored exams.

Upon students starting a remote exam, the automated proctoring system’s AI will record the students’ screen, webcam, and microphone to ensure the integrity of the exam. Throughout the exam, the AI will detect and determine whether portions of the exam should be flagged for further review by the instructor.

What types of actions can get flagged during an automated proctoring session?

  • Students failing to maintain eye contact with the screen.
  • Students talking during the session.
  • People walking in and out of the webcam for a period of time.
  • Students visiting another webpage other than the page the exam is on.

For more information or to schedule a demo, click here to check out our SmarterProctoring Automated Proctoring page.

What are the common myths when it comes to automated proctoring?

There are several misconceptions when it comes to proctoring. To review the top misconceptions, download our Exploring the Myths of Virtual Proctoring free eBook or click on the following blog links to learn more:

How does SmarterProctoring Automated Online Proctoring work?

Automated proctoring is an easy-to-use online proctoring platform for students to use. Check out our short video demo blog to learn how automated proctoring works for students.

Do I need to train faculty members or students on how to use SmarterProctoring?

SmarterProctoring offers and often suggests training for all faculty that will be using the system. As for students, we provide a wealth of knowledge in our resource center as well as 24/7 online support. For training and resources, please reach out to your representative or click here to contact us.

What are the benefits of SmarterProctoring Automated Proctoring?
  • Easy access and secure location for students to schedue their exams.
  • Documentarion of all communicaiton between proctors and students.
  • Ability to customize security levels on a per-exam basis.
  • 24/7 student and facult support.
  • Automatic recording of the exam session.
  • Post-hoc exam session review capabilies for instructors.
  • Robust reporting capabilities.
  • Easy integration with LTI compliant Learning Management Systems including Canvas, Blackboard, Brightspace, D2L, Sakai, and others
  • Mac, Windows, and Chromebook supported
How is privacy protected during online proctoring?

Enabling automated proctoring can help achieve the privacy and seucirty that your students need and want. All data that is transmitted from a student’s device through SmarterProctoring is fully encrypted adn secure. As soon as data arrives in our network, it remains encrypted as it is stored on the file system. Ony authorized users at your institution can access your data.

To fully ensure the students’ privacy, SmarterProctoring Automated Proctoring never:

  • Records the student’s screen and webcam that is shared during an exam session.
  • Provides authorized faculty access to review videos including any flags that were added due to suspicous behavior.
  • Shares any student information oustide of SmarterProctoring and the Learning Management System (LMS).
  • Shares the recorded exam session to any entity other than the student’s institution.
  • Sells or shares student information, including exam session recordings with any other entity.
  • Reviews browsing history or currently installed programs on personal devices.
How are students' identities verified during an online proctored exam?

Students’ identities can be verified through SmarterProctoring. Verification method would be by webcam and a government-issued ID.

If the online SmarterProctoring exam is set up to verify students’ identities, the students will be prompted through a series of steps on how to complete the verification.

For typing biometrics verification:

With verification via typing biometrics, no webcam is necessary to authenticate a user. Everyone types differently. By using typing biometrics, students will be identified by their unique typing patterns.

Not only does this keep students’ surroundings confidential, but it also provides students with another option to authenticate themselves. This plays an important part in online learning accessibility due to the potential lack of access to a webcam, are unavailable to access a webcam due to disability, or if the students experience performance anxiety while appearing on a webcam. To learn more about this method of verification, check out our blog.

For webcam and government-issued ID verification:

With verification via webcam adn government-issued ID, students will be required to have a working webcam to verify their identity. First, they would be prompted to take a picture of themselves via their webcam. Next, they would be prompted to hold up their government-issued ID in order for the software to confirm the person on the webcam is the same as the person in the ID.

All students’ data is kept confidential and is never sold or shared with outside third-party vendors. Typically, videos, IDs, and other personal information are stored within the SmarterProctoring System for 6 months. However, it is up to the individual school to decide and configure their historical records.


What personal data is stored in SmarterProctoring?
  • First and last name.
  • The email address provided on account setup.
  • The ID verification images provided during exams.
  • The selfie photo taken during exams.
  • Video/audio of the student’s screen and webcam during exams (if enabled by the instructor).
Does SmarterProctoring monitor browser or screen activity?

This will depend on the settings used when the exam was created. If the instructor has turned off the disable new tabs or force full-screen settings under the lockdown options, then students can open new tabs in their brwoser or applications on their machines. If not, the students will not be able to access any webpages or applications oustide of their exam.

The instructor has the option to use both the record screen setting and only one monitor setting when creating the exam. When used together, it will allow for the SmarterProctoring to monitor the students’ screens, be it in a new tab or a new application. The system will then report this back to the instructor after the session is completed.

Once the session is completed, SmarterProctoring no longer records and monitors the students’ screens.

How do I know when the exam session is being recorded?

The following icons that are present within the Google Chrome extension ensure the user when their remote proctoring session is being recorded:

Extension is installed, not engaged in an exam session.

Extension is actively in an exam session, nothing is being recorded.

Extension is actively in an exam session and recording is being enabled.

Can students view their own recorded exam videos?

Currently, there is no functionality for students to view a copy of their own virtually proctored exam recording.

Who should I contact if I have a SmarterProctoring privacy concern?

Please email and we will be happy to assist you with any of your privacy concerns.

What are the technology requirements for SmarterProctoring?

It is suggested your computer meets the following requirements in order to have a successful experience using the SmarterProctoring system:

  • Desktop or laptop computer (Mac or Windows-based PC). Chromebook are also acceptable.
  • Windows PCs require a minimum of Windows 7.
  • Macs require a minimum of macOS 10.10.

Please note that iPads, tablets, and other mobile devices are not compatible with SmarterProctoring.

Does SmarterProctoring work with a Chromebook?

Yes. Chromebooks can be used with SmarterProctoring. Take a look at this 3-minute video to learn about the compatibility of Chromebooks and SmarterProctoring.

Don’t want to watch the video? Click here to read the blog summary to learn more.

What is the recommended Internet/bandwidth for SmarterProctoring?

The SmarterProctoring automated system requires a stable Internet connection in order to successfully complete your exam. A connection that is not stable and able to push all the video to the server could result in issues during an exam. Use this tool to test your Internet speed.

Minimum recommended speeds:

  • 1 Mbps – Download
  • 1 Mbps – Upload
What if the Internet connection is fast but not stable?

While it is not advised to use an unstable WiFi connection or tethering to a phone for your proctoring session, it can be done. Automated Proctoring will properly throttle the video uploads based on your connection speeds.

What can be done to improve Internet connection speeds?

Use some of the following tips to ensure that your connection speed is as fast as possible:

  • Ensure that no one is on your network streaming videos like Netflix or YouTube. This can cause a slow down in your Internet connection.
  • Restart your computer. It is always good to restart your computer to ensure that nothing is running in the background that you are unaware of. Additionally, it is good to free up any extra system resources that are being consumed.
  • Connect to the Internet via a hard-wired ethernet connection. Ethernet connections are always more reliable and faster than WiFi connections.
  • Ensure that no software is running on your computer that is eating up your bandwidth. For example backup software.
What is the required browser for SmarterProctoring?

SmarterProctoring runs best on Google Chrome web browser, version 74 or higher. It is highly suggested that all other programs are closed before starting your exam to ensure that you do not experience computer slowdown.

How do I download the Google Chrome SmarterProctoring browser extension?

The SmarterProctoring automated system does require a Chrome extension to be installed. If you attmpt to start your session without the extension, you will be prompted through a series of detailed instructions on how to download the extension. Click here to read our detailed guide.

How do I remove the SmarterProctoring browser extension?

After your online proctored exam session is complete, right-click the extension icon in your browser and select “Remove from Chrome.” The process will ensure the extension is fully removed from your computer.

What computer accessories are required to use SmarterProctoring?

A working webcam (internal or external) and microphone (internal or external) are required with SmarterProctoring Automated Proctoring to successfully take your exam. The use of a phone as a webcam for your computer through the software is not compatible with Automated Proctoring.

Are students allowed to use scratch paper during an online proctored exam?

Students are only allowed to use scratch paper during an online proctored exam if it is permitted by the instructor for that exam.

Are students allowed to use a calculator during an online proctored exam?

Students are only alowed to use a calculator during an online proctored exam if it is permitted by the instructor for that exam.

SmarterProctoring FAQ + Fact Sheet

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